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Appointment Policy

To ensure the best experience, please arrive 15 minutes prior to your scheduled appointment. Late arrivals may result in a shortened service to accommodate other clients, and the full service fee will still apply.

Booking & Cancellation Policy

We will confirm your appointment 24-72 hours in advance via phone, text, or email. If you need to reschedule, we kindly request at least 24 hours' notice. Cancellations made with less than 24 hours' notice or no-shows will incur a $50 non-refundable fee and/or require a credit card on file for future bookings. Late cancellations or no-shows with a purchased package may be subject to losing a session. By scheduling an appointment, you agree to these terms.

Refund Policy

All sales are final, and we do not offer refunds or money-back guarantees for any products, services, or service packages. Service packages must be used within one year of purchase. By making a purchase or receiving a service, you acknowledge and agree to these terms.

Privacy Policy

At Serenity Skin NY, we respect your privacy and are committed to protecting your personal information. Any information collected, including contact details and payment information, is used solely for scheduling, communication, and processing transactions. We do not sell, share, or distribute your personal data to third parties. All medical and treatment-related information is kept confidential in accordance with HIPAA regulations and industry standards. By using our services, you consent to our data collection and usage policies.

Thank you for choosing Serenity Skin NY! We appreciate your understanding and cooperation.